Customer Service

   We value our customers and know how important it is to find the right place to contact for help. To process your request more efficiently, indicate the necessary references of your request: client number, order number, file number, invoice number, item references, whicever is applicable.


• by mail:

• by telephone : +356 2733 3444 from Monday to Friday from 9am to 4.00pm (local time)

After-Sales Service

Our after-sales team will handle your file within 48hours.

Our warranties

All our products have a minimum 2-year warranty, except for consumable products (stationery and Arts and Crafts items…), items with a best before date and in the event of a fault or breakage even though the product has been used correctly. Please refer to the warranty document for conditions and our  terms and conditions

14 days to consider whether you are completely satisfied!

In the event of damage during transit, you have 1 working day following receipt of your parcel to notify TJ Novelty by email on If you are disappointed with an item, or if you made a mistake when ordering, you have 14 days cooling off period, following receipt to inform us in writing and to request an exchange, a credit note or a full refund. All you must do is return the item in its original state, at your expense and in its original intact packaging. In case of a refund a restock fee of EUR15 will apply.

How can I return it?

If you placed your order online, please download the return form  
 Please fill it and prepare your parcel inserting the form inside.

Caution: the product is returned at, your expense, intact and in its original packaging. The parcel must include the printed return form.


• by telephone: +356 2733 3444

• by email:

Contact us